Contact information
Contact Information
My Lamora Beauty
We are always pleased to hear from our customers. Whether you have a question about an order, need advice on choosing the right product, or wish to provide feedback, our team is here to help.
Email us
This is our primary channel for all enquiries, including:
- Order status and tracking
- Returns, exchanges and refunds
- Delivery questions
- Product information, ingredients and shade matching
- Faulty, damaged or incorrect items
- Reporting an adverse reaction to a product
- Data protection and privacy requests
- Press, wholesale and collaboration enquiries
Response times
We aim to respond to all emails within 1–2 working days.
Our customer service team operates Monday to Friday, 9am to 5pm (UK time), excluding UK bank holidays. Emails received outside these hours, at weekends or on bank holidays will be answered on the next working day.
During peak retail periods, response times may be slightly longer. We appreciate your patience and will always come back to you as quickly as we can.
Helping us help you
To allow us to resolve your query as quickly as possible, please include the following in your email where relevant:
- Your order number (found in your order confirmation email)
- The name and email address used to place the order
- A clear description of your query
- The product name and batch code where reporting a fault or reaction
- Photographs, where reporting damage, a fault or an incorrect item
Reporting a reaction
If you experience an adverse reaction to one of our products, please stop using it immediately and email us at contact@mylamorabeauty.com with the product name, batch code and a description of what happened. We treat every report seriously and will investigate promptly.
If a reaction is severe, please seek medical advice without delay. In an emergency, call 999 or contact NHS 111.
Before you contact us
Many common questions are answered in our policy pages:
- Returns & Refunds Policy — cancellation rights, hygiene restrictions and refund timescales
- Shipping Policy — delivery options, costs, tracking and international orders
- Privacy Policy — how we handle your personal data and your rights
- Terms of Service — the terms governing your purchase
Complaints
We take all complaints seriously. If something has gone wrong, please email contact@mylamorabeauty.com with the details and we will acknowledge your complaint within 5 working days and work with you to put it right.
If you remain dissatisfied, you may seek free, impartial advice from Citizens Advice on 0808 223 1133.
Contact
My Lamora Beauty
Email: contact@mylamorabeauty.com