Shipping policy
Shipping Policy
My Lamora Beauty
We deliver throughout the United Kingdom and to selected international destinations. All shipping charges are shown in pounds sterling (£).
Order processing
Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed before 2pm are usually dispatched the same working day; orders placed after this time, or at weekends, are dispatched on the next working day.
During peak periods such as Black Friday and Christmas, processing may take an additional 1–2 working days. We will always advise on our website where this is the case.
UK delivery options
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard Delivery | 3–5 working days | £3.95 |
| Express Delivery | 1–2 working days | £6.95 |
| Next Day Delivery (order before 2pm) | Next working day | £8.95 |
Free Standard Delivery on all UK orders over £40.
Delivery estimates run from the date of dispatch, not the date of order.
Highlands, Islands and remote postcodes
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands may take an additional 1–3 working days. Next Day Delivery is not available to these areas.
International delivery
| Destination | Estimated delivery | Cost |
|---|---|---|
| Republic of Ireland | 5–8 working days | £9.95 |
| Europe | 7–12 working days | £12.95 |
| Rest of world | 10–20 working days | £17.95 |
Important: International orders may be subject to import duties, customs charges and local taxes on arrival. These charges are set by the destination country and are your responsibility. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering.
Some countries apply restrictions to the import of cosmetics, aerosols, alcohol-based products and fragrances. It is your responsibility to check that the items you order may lawfully be imported into your country. Certain products, including aerosols and some fragrances, are classified as restricted goods and cannot be sent by air to all destinations.
If you refuse to pay customs charges and the parcel is returned to us, we will refund the cost of the goods less any return shipping and handling fees incurred.
Tracking your order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking information to become active.
Delivery addresses
Please check your delivery address carefully before confirming your order. We cannot amend the address once an order has been dispatched, and we are not responsible for parcels delivered to an incorrect address supplied by you.
We are unable to deliver to PO Box addresses.
Failed or missed deliveries
If nobody is available to receive the parcel, the carrier will either leave it in a safe place, deliver to a neighbour, or leave a card with collection instructions. Parcels are typically held at a local depot for 14 days before being returned to us.
Where a parcel is returned to us because it was not collected, we will refund the cost of the goods less the original delivery charge. A redelivery charge will apply if you wish us to send it again.
Please bear in mind that leaving parcels in direct sunlight or extreme temperatures for extended periods may affect the condition of certain cosmetic products. We recommend collecting parcels promptly.
Delayed or lost parcels
A UK parcel is considered lost if it has not arrived within 10 working days of dispatch. For international orders, this period is 25 working days.
If your parcel is delayed beyond these timescales, please contact us at contact@mylamorabeauty.com with your order number and we will open an investigation with the carrier. We will keep you informed and, where a parcel is confirmed lost, we will send a replacement or issue a full refund.
Damaged parcels
If your parcel arrives visibly damaged, or a product has leaked or broken in transit, please photograph the packaging before unpacking where possible, and contact us at contact@mylamorabeauty.com within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.
Split deliveries
Where an order contains multiple items, we may dispatch them separately at no additional cost to you. You will receive a separate tracking notification for each parcel.
Contact
For any delivery enquiries, please email:
We aim to respond within 1–2 working days.